We are still here to help vulnerable communities

Our response to

We are still here to help vulnerable communities

Posted on: 
28th April 2020

This pandemic is reminding us of how far we have come since opening in 1990. Our core aims have not changed since then but the landscape certainly has.

Back in the early 1990’s we were only open by referral from an outside organisation such as Citizens Advice. This difficult period, is a timely reminder to us that no matter how far we come in life, we should not forget our roots.  

Some of our long-time supporters may remember when FRADE was not open to the public. Currently, we are operating a ‘viewing by appointment’ scheme with our Councils, Housing Associations and of course, Citizens Advice. . 

You may have seen one of our vans out in the community and wondered why our shops are closed but you are still seeing us?

This is because FRADE is one of the critical care suppliers of household furniture and appliances for seven [7] local authorities.

This means although we are on lockdown there are still people who require emergency accommodation. It is the local authority’s role to accommodate these individuals or families.

They are required to provide them with a dwelling and an essential furniture package, so that they too can be safe and remain in the community and abide by the governments lockdown instructions.

How can FRADE help.

We have received numerous phone calls from a range of care organisations within the community requesting essentials such as beds, cookers, wardrobes and other basic necessities to live.

FRADE has a dedicated Board of Trustees, who after lengthy discussions on how we could accommodate these critical requests, took the decision that we would assist whilst balancing keeping staff and members of the public safe!

FRADE, with the CEO are running a limited operating staff structure and have implemented safety measures to protect our van crews and provided PPE for further protection.

We have undertaken an unprecedented amount of emergency deliveries for the local authorities and will continue to do so, with the support even without the support of our dedicated suppliers.

We also have our own vulnerable people, who we support via our Men’s Shed Big Lotto project and we would like to assure you that we are in regular contact with each and every one of them to make sure they remain safe.

Part of this safeguarding initiative is our “buddy system” so if any of them are feeling down, needing support or just an open ear then they have access to this whenever they need it.

We have also been in regular contact with all of our very valuable FRADE volunteers and to make sure that they too are managing under these uncertain times.

We’re keeping safe and sincerely hope you are too!

As the pandemic continues and the country remains shut down, we would like to thank you for reading our updates on what we have been up to and how we can still provide an essential service to our community.

Like so many others, our stores across four county council regions have been closed to the general public. We will remain closed for your safety and ours, and will re-open again in-line with the Government guidelines.

If you are experiencing hardship or expected to be made homeless then rest assured we can also act as your guidepost, to our support partners.

They’re still organisations open to help you during this time. You can call your local Citizens Advice office or get in touch with your local council who will be able to assist you further.

We will be back and hopefully soon but make sure to follow us on all of our social media platforms for store updates, you can find us on your chosen platform by searching for @FRADEcharity.

We encourage you to use this precious time to be with your family.


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Frade, Registered charity number 1020725, Registered waste carrier 19586, Company limited by guarantee number 2797811